How to handle tenant complaints

Tenants may reach out to you to complain about their neighbors or the property. When a tenant complains, it’s important that you practice patience and don’t lose your cool. Listen carefully to what they have to say. Ask questions to gain further perspective. Don’t delay responding to these complaints. Show tenants that someone is available in a timely fashion. If a tenant is complaining about another tenant, see if there are resolutions that can be found.